RingCentral RingSense
RingSense is an AI-powered conversation intelligence solution that records, organizes, and scores every customer-facing call and video meeting, providing automatic summaries, actionable insights, and compliance flags to enhance productivity and reduce risk.
Key Benefits:
- Work from one trusted platform
Natively built on RingCentral’s industryleading business communications platform. - Ensure compliance
Enjoy enterprise-grade compliance, security, and 99.999% uptime reliability. - Access comprehensive AI
Save time, eliminate manual call reviews, and enjoy greater efficiency for smarter, more effortless work. - Achieve broad use cases
Offer AI-powered support for client facing teams, customer service and compliance departments.
Summarize conversations
RingSense uses AI to summarize and transcribe customer interactions across phone calls, video meetings, and emails, storing them for quick access.
It generates actionable insights like call summaries, next steps, objections, follow-up emails and more. Managers can easily filter interactions by participants, organizations, and keywords for improved team performance.
RingSense for Sales
RingSense for Sales is a Conversation Intelligence Platform that provides conversation insights for different players within the revenue org. It uses artificial intelligence (AI) and natural language processing (NLP) to analyse sales calls, meetings, and emails at scale in order to proactively provide insights and coaching recommendations and help all aspects of the revenue org improve sales performance.
Note: RingSense for Sales is the first product from the larger RingSense portfolio, which RingCentral will use to roll out game-changing AI-driven innovations.
Why Choose RingSense for Sales?
Removes complexity and cost barriers:
Easier to purchase, deploy, and configure.
Ability to train AI:
Pre-templatised trackers with higher quality pattern matching that can be customised by persona needs (e.g different trackers for CS, Enablement, AEs, etc).
AI designed for scale:
Sales Managers can monitor trends and coach at scale (not one conversation at a time).
Designed to reduce employee burden, rather than just auditing:
AI-generated summaries, notes, and follow-ups are automatically served to reps – speeding up disposition and management of customer interactions.
Proactively helps bring focus to what needs attention most:
AI-generated, objective scoring model helps find the important conversations without sifting through conversations manually, like holding a giant magnet to capture the needle in the haystack.
One vendor solution; yet integrates with third parties:
Unlike other UCaaS vendors, RingCentral enable customers to bring in any third-party communications, from emails to calls to meetings.
RingSense Datasheet
RingSense for RingCX
The State of AI in Business Communications
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